Exchanges & Returns

We are happy to exchange, give credit or refund your ONLINE purchases. If you purchased your item IN-STORE we do ONLY exchange or credit, with no exception.
We ask that all garments be in brand new condition, unworn, unwashed, with tags attached, and accompanied by the original receipt or gift receipt.
The CashmereShop.com happily accepts returns or exchanges within 21 days of purchase.
First, fill out the Exchanges and Returns Form that came with your shipment, or see the PDF below.
Then, mail the completed Exchanges and Returns Form, the item(s) to be returned and the original sales receipt to:

The Cashmere Shop
24 Bellair Street
Toronto, Ontario, Canada
M5R 2C7